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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alvin Anto

Alvin Anto

June 19, 2025

5  out of  5
rating by Alvin Anto
"Ronnie was incredibly helpful and made the whole process easy to understand. He explained everything clearly and responded to my texts quickly. Great experience overall. Highly recommend!"
We responded:
"Thank you for your review, Alvin! I'm happy to hear that Ronnie was able to assist you effectively and make the process smooth. It's wonderful to know that you had a great experience with us. If you ever need anything else, feel free to reach out!"
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Shannon McWilliams

June 8, 2025

5  out of  5
rating by Shannon McWilliams
"Sandy helped me with my quote and was very helpful. She was able to give me a quote that was over 1/2 less of what I am paying now. I was set up and insured quickly and without any problems."
We responded:
"Thank you for your review, Shannon! I'm happy to hear that Sandy was able to assist you with your quote and provide such a significant savings. It's wonderful to know that the process was smooth and efficient for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Javonte Hopkins

June 5, 2025

5  out of  5
rating by Javonte Hopkins
"Austin was of great help and handled everything in an amazing manner. Provided me with a decent rate on my insurance compared to my previous amount extremely helpful !"
We responded:
"Thank you for your review, Javonte! I'm happy to hear that Austin was able to assist you effectively and offer a competitive rate on your insurance. We always aim to provide exceptional service. If you have any more questions or need further assistance, feel free to reach out!"
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Ryan Kenneth

June 5, 2025

5  out of  5
rating by Ryan Kenneth
"Austin was wonderful to work with. He was very knowledgeable answered all my questions. Thank you!!"
We responded:
"Thank you for your review, Ryan Kenneth! I'm happy to hear that Austin provided you with knowledgeable service and answered all your questions. We appreciate your feedback and are always here to help with any insurance needs you may have. Thanks for choosing us!"
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john o

June 4, 2025

1  out of  5
rating by john o
"Was one day late paying my bill due to card being hacked, payed it immediately the next day. Got numerous threatening emails and a letter. Since then the amount i owe and the date it is due is different on the app, the website and from the agency. Very poor and defensive response from Robyn Holtz, pushed me to SF generic number rather than trying to resolve the issue herself. Wish State Farm would spend less money on ads and more on franchise training and technology."
We responded:
"John, I am terribly sorry to hear about this experience and have looked into this issue internally to see what happened. We never want our customers to have anything other than an excellent interaction with our office. While I am not able to get into specific details of your account on a public platform, I can tell you that there can be delays on the online portal and it may not always be as current as the information in our system. The due date and amounts my staff gave you are correct. Unfortunately, we do not have control at the office level of how quickly it updates online. I do know that State Farm has a new system they've launched in other states where it updates the same day online. We are supposed to have that system launch in Texas later this year. Due to the volume of State Farm's database, it does take time to migrate to new systems, and they do not want to risk any customer information being compromised. I can assure you though that it is a huge priority for corporate and has been in the works for quite some time. You requested my staff send you the regional office phone number for you to speak to someone else about this issue and that is the number that was sent. I have addressed this with my staff and used this as a training opportunity. I should have been alerted of the issue first, before anyone sent you to corporate. I would have been happy to call and discuss with you to better explain what was happening, rather than you spend valuable time on hold or getting shuffled around. For that, I am extremely sorry. I am still happy to discuss this more if you'd like. You can call my office and ask for me or email me directly at Robyn@RobynHoltz.com "
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Eric Hansen

June 3, 2025

5  out of  5
rating by Eric Hansen
"My review is specifically for Reba Valdez who did an absolutely fantastic job of getting some long-standing issues with a claim resolved. I cannot thank her enough for saving me what could have been an incredible headache."
We responded:
"Thank you for your review, Eric! I'm so happy to hear that Reba was able to assist you with resolving those claim issues. Her dedication to helping our customers is truly appreciated. If you ever need anything else, feel free to reach out!"
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Fred Pratt

June 3, 2025

5  out of  5
rating by Fred Pratt
"I want to share what a fantastic customer experience I recently had working with the Robyn Holtz State Farm Agency in The Colony. In particular, I want to commend Case Connor and Reba Valdez for their efforts and excellent customer service in transitioning my home and auto policies to State Farm from a competing company. Their communication was timely and clear, and they worked to ensure I understood each line item of my policies, carefully explaining as well how the coverage I was receiving was an improvement from my previous policy coverages and in most instances, less costly. Well done, Case and Reba, and thank you for your customer care and good work in securing improved coverage at a reasonable cost for my family and me. I’m truly grateful and look forward to a long association with the Robyn Holtz State Farm Agency!"
We responded:
"Thank you for your wonderful review, Fred! I'm so happy to hear about your positive experience with Case and Reba. They truly exemplify our commitment to providing excellent service and clear communication. It's great to know that you found value in the coverage transition and that it was beneficial for your family. We look forward to continuing to serve you! If you ever have any questions or need assistance, feel free to reach out."
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Ashley Ondaro

May 21, 2025

5  out of  5
rating by Ashley Ondaro
"Ronnie was such a huge help! He was fast, professional, and made the whole experience easy. I’ll absolutely be using him again and recommending him to everyone I know. I truly can’t say enough good things—thank you, Ronnie!"
We responded:
"Thank you, Ashley! I'm glad to hear that Ronnie was able to assist you so effectively. His professionalism and efficiency are truly valued here. We appreciate your recommendation and look forward to helping you with any further insurance needs."
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Jorge Sosa

May 20, 2025

5  out of  5
rating by Jorge Sosa
"Shaffer made my experience effortless and enjoyable. He listened to my needs, answered my questions, and ask all the right questions to ultimately provide me with a policy that works for me."
We responded:
"Thank you, Jorge! I'm glad to hear that Shaffer made your experience both effortless and enjoyable. It's wonderful to know he was attentive to your needs and provided a policy that suits you. If you have any more questions or need further assistance, feel free to reach out to our office."
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Tom

May 10, 2025

5  out of  5
rating by Tom
"I’ve been a long time policy holder with State Farm but the agent experience is what’s important to me. After moving to Texas I needed a new agent, Robyn Holtz and her entire staff are always available to answer questions and even if they miss a call they always call back. I specifically was working with Shaffer and the entire experience is top notch, we covered all my policies and reviewed every opportunity for me to either save more money or take advantage of a coverage or benefit I wasn’t aware of. I’ve never had a bad experience with this team throughout all the interactions I’ve had with them. I would highly recommend going with them if you’re looking for a new agent or thinking of switching over to State Farm."
We responded:
"Thank you, Tom, for sharing your experience! I'm glad to know that our team, especially Shaffer, has been able to assist you effectively. Your recommendation means a lot to us. If you ever have more questions or need further assistance, we're here to help!"
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Shannon Rooney

May 6, 2025

5  out of  5
rating by Shannon Rooney
"Case helped us switch insurances and save a lot of money for both our cars and our homeowners insurance!"
We responded:
"Thank you, Shannon, for sharing your experience! I'm happy to hear that Case was able to assist you in switching insurances and saving money on both your car and homeowners insurance. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Austin Stone

Austin Stone

April 30, 2025

5  out of  5
rating by Austin Stone
"I’m in the process of purchasing another home and decided it was finally time to shop around for insurance after sticking with the same provider for about 6 years. I’m so glad I did! Shaffer made the entire process super easy and found me an amazing rate that I couldn’t pass up. Their attention to detail and willingness to answer all my questions really stood out. If you’re looking for great coverage and someone who genuinely cares about getting you the best deal, definitely reach out to Shaffer. Highly recommend!"
We responded:
"Thank you, Austin, for sharing your experience! I'm happy to hear that Shaffer made the process smooth and helped you find a fantastic rate. It's wonderful to know that their attention to detail and dedication to answering your questions made a difference. If you need any further assistance or have more questions, feel free to reach out. We're here to help!"
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Jorge Marroquin

April 29, 2025

5  out of  5
rating by Jorge Marroquin
"Amazing experience!!"
We responded:
"Thank you, Jorge, for sharing your positive experience! I'm happy to know you had an amazing time with us. If you ever have any questions or need assistance in the future, feel free to reach out."
Profile photo of Mohamed Abdelaziz

Mohamed Abdelaziz

April 25, 2025

5  out of  5
rating by Mohamed Abdelaziz
"Sandi saved me 50 dollars per month and was great to work with."
We responded:
"Thank you, Mohamed, for sharing your experience! I'm happy to hear that Sandi was able to help you save money each month. It's wonderful to know she made the process enjoyable for you. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
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Domingo Talbert

April 24, 2025

5  out of  5
rating by Domingo Talbert
"Mr Shaffer was the best"
We responded:
"Thank you, Domingo, for sharing your feedback! I'm glad to hear that Shaffer provided you with excellent service. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
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Penelope Amaya

April 17, 2025

5  out of  5
rating by Penelope Amaya
"Ronnie was outstanding, he was able to help me get the best coverage for my new home, landlords insurance and cars, quickly followed up my email and call, was able to answer all my questions and make recommendations. Great service"
We responded:
"Thank you, Penelope, for your wonderful feedback! I'm happy to hear that Ronnie provided you with outstanding service and helped you find the best coverage for your needs. It's great to know he was prompt in following up and addressing all your questions. If you need any further assistance, please feel free to reach out to our office."
Profile photo of Dana Snider

Dana Snider

April 10, 2025

5  out of  5
rating by Dana Snider
"Shafer did an excellent job of explaining all coverages and working with us on coverages. He was knowledgeable and list to our needs."
We responded:
"Thank you, Dana, for sharing your experience! I'm happy to hear that Shafer was able to explain the coverages clearly and work with you to meet your needs. His knowledge and attentiveness are truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
Profile photo of Raviram Balamurali

Raviram Balamurali

March 27, 2025

5  out of  5
rating by Raviram Balamurali
"Sandi is great to work with. She is diligent and persistent. She was able to work with me and guide me through the entire renewal process. Her follow up and patience is commendable. She got me the right products I needed. Thank you Sandi."
We responded:
"Thank you, Raviram, for sharing your experience! I'm glad to hear that Sandi's diligence and persistence made your renewal process smooth. Her commitment to guiding you and ensuring you received the right products is truly commendable. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Marisol Pina

March 27, 2025

5  out of  5
rating by Marisol Pina
"Loved how Sandi Pineda helped me out will definitely recommend going with her answered all my questions!"
We responded:
"Thank you, Marisol! I'm happy to hear that Sandi was able to assist you and answer all your questions. Your recommendation means a lot to us. If you need any more help or have further questions, feel free to reach out anytime!"
Profile photo of Jessica Johnson

Jessica Johnson

March 18, 2025

5  out of  5
rating by Jessica Johnson
"Sandy was PHENOMENAL! She really took the time to talk and get to know me. We went over my current coverage and she addressed every single one of my concerns. She was very friendly courteous, personable, and always professional. I am so happy to have switched to State Farm."
We responded:
"Thank you, Jessica, for sharing your experience! I'm delighted to hear that Sandy made such a positive impact by taking the time to understand your needs and address your concerns. Her friendly and professional approach truly reflects our commitment to excellent service. We're glad you chose State Farm, and we're here for any future assistance you may need!"
Profile photo of Chris Martin

Chris Martin

March 18, 2025

5  out of  5
rating by Chris Martin
"This State Farm agency is the best! We had a major accident, which was not our fault and we were dealing with another insurance company that would not get back to us and had terrible customer service. We called Robyn and she was able to get us a rental car that day. We also spoke to Reba, who personally explained our situation with claims And took time to answer every question we had. Anytime we call the office, Sabrina or Jasmine are super friendly and helpful. This agency truly does help people and has wonderful customer service."
We responded:
"Thank you, Chris, for sharing your experience! I'm glad we could assist you during such a challenging time. It's wonderful to hear that Reba, Sabrina, and Jasmine were able to provide the support and service you needed. Our team is always here to help, so please don't hesitate to reach out if you have any more questions or need further assistance."
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Eddie Oh

February 27, 2025

5  out of  5
rating by Eddie Oh
"Best ever. You should try."
We responded:
"Thank you so much, Eddie! I'm glad you're happy with our service. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
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Jorge Gurrola

February 27, 2025

5  out of  5
rating by Jorge Gurrola
"Karen was great on fixing my issue even though it was my fault lol. Amazing person."
We responded:
"Thank you, Jorge, for sharing your experience! I'm happy to know that Karen was able to assist you effectively. She's indeed a fantastic part of our team. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Nathan Doolin

February 21, 2025

5  out of  5
rating by Nathan Doolin
"We were looking to bundle our home and auto insurance after getting the runaround from a broker. Case made the process easy and quick! He is incredibly knowledgeable about the different coverage options and helped us understand what we really needed. Case went above and beyond by finding us a great rate on both policies, saving us a significant amount of money. His helpfulness and dedication were evident throughout the entire process. I highly recommend Case to anyone looking for a dedicated and knowledgeable insurance agent!"
We responded:
"Thank you, Nathan, for sharing your experience! I'm glad Case was able to make the bundling process smooth and efficient for you. It's wonderful to know that his expertise and dedication helped you find the right coverage and save money. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime."
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jaid avelar

February 21, 2025

5  out of  5
rating by jaid avelar
"Gabby and Sandi helped me with my policy today, both are very nice and have amazing costumer service!"
We responded:
"Thank you, Jaid, for your wonderful feedback! I'm happy to hear that Gabby and Sandi provided you with excellent service. Our team is dedicated to offering the best support possible. If you have any questions or need further assistance, feel free to reach out anytime. We're here to help!"